Qualitative measurement

Analysing both qualitative and quantitative human capital measures provides the most comprehensive and accurate view of an organisation’s competitive position. Clients are increasingly looking for answers to the following questions:

• What do successful organisations do that we should be doing?
• Do our key employees have the skills necessary to help the organisation succeed?
• What do line managers believe our organisation’s people priorities should be?
• How effective is the HR function at delivering the services required by the organisation?
• Are we fostering an environment that allows for innovation?

In response to these issues, we have developed a number of additional tools that assist clients in assessing organisational best practices, key player competence, HR service delivery, the level of innovation and organisational leadership.

How Saratoga can help:

• The ‘Best Practice’ survey assesses the degree to which six identified best practices are present within your organisation
• The ‘Key Player Competence Matrix’ seeks to establish from respondents perceptions of the collective level of competence of the organisation’s key players.
• The ‘Voice of the Customer’ tool comprises a series of questionnaires, designed to evaluate how well the organisation delivers employee-related services and executes HR policies and processes
• The ‘Innovation Index’ measures the level of innovation within an organisation using quantitative data such as the number of patents and perceptions about organisation behaviour
• The ‘Leadership Index’ measures whether an organisation shows internally the hallmarks of good leadership (that is, good organisation behaviours), and externally whether the leaders have delivered through profitability measures and return on investment

For more information please contact us at enquiries@saratoga.pwc.com